Our continued emphasis on residential safety ensures that our city remains one of the safest cities in the state with one of the lowest personal and property crime rates in the country (statistics taken from Money Magazine’s Top 100 Best Places to Live).


The Police Department’s Communications Center is staffed with dedicated personnel who provide 24-hour operations for all emergency, non-emergency and TDD (hearing impaired) telephone lines for both Police and Fire services that facilitate easy and quick access and contact for all members of the community.

Our Mission

Our mission is to create an atmosphere to preserve the safety and security of the community by providing quality police service in a fair and impartial manner. We believe this can be accomplished by a pro-active police agency with the ability to interact and respond to community needs, emphasizing integrity and interacting and professionalism.

CALEA National Accreditation

The Highland Heights Police Department is nationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The CALEA Accreditation Program identifies mandatory standards that require our Department to meet or exceed policies and procedures on life, health, safety and legal issues, as well as conditions to reduce risk and liability exposure. CALEA Accreditation is know as the "Gold Standard", with less than 4 percent of police departments in the country having earned this award.

Anyone wishing to make comments regarding our agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status is invited to submit comments through the CALEA Public Comment Portal. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide participating agencies with information to support continuous improvement, as well as foster the pursuit of professional excellence.

 IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes.  Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation. 

Suburban Police Anti-Crime Network (S.P.A.N.)

In 1972, the Hillcrest area Police Departments joined together to form a law enforcement partnership known as the Suburban Police Anti-Crime Network (S.P.A.N.). Currently, the members of S.P.A.N. are Highland Heights, Richmond Heights, Mayfield Village, Mayfield Heights and Lyndhurst Police Departments. S.P.A.N. shares training and resources to maximize law enforcement and crime prevention services while reducing costs. S.P.A.N. specialized law enforcement units consist of Traffic Accident, S.W.A.T. tactical team, Drug Enforcement Unit, Bomb Squad, Hostage Crisis/Negotiation and Detectives.

With many residents eliminating their home phones and only using cell phones, it may be difficult for us to locate you in case of an emergency. If you call us in an emergency situation on your cell phone, the only information that we receive with the call is your cell phone number. The dispatcher is then dependent upon you to give them additional information such as your name and address/location. You can assist the Police Department in an emergency by completing our Resident Information Form and returning it to us by mail or in person. The information is kept confidential and only used in an emergency.

Civic Ready Emergency Notification System

As a city, our goal is to provide quality safety services to the residents of our community. We believe this can be accomplished by a proactive safety services force with the ability to communicate critical information in a direct and timely manner. The Civic Ready Notification System allows residents the opportunity to provide contact information so that we may reach you via phone call, text message, email, or all three, in emergency situations. In addition, you may sign up for weather alerts and other less critical information. PLEASE SIGN UP TODAY!