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The original item was published from 8/25/2022 7:45:00 AM to 10/1/2022 12:00:07 AM.

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City News

Posted on: August 23, 2022

[ARCHIVED] Information from NOPEC - Rate Changes

NEWS FLASH - NOPEC 2022 420X427

IMPORTANT UPDATE from NOPEC as of 8/25/22

Dear NOPEC Community member,

As I'm sure you are aware, the energy markets have been experiencing unprecedented inflation due to international tension and hotter than normal weather this Summer. Unfortunately, NOPEC is not immune to this current inflationary spike. However, I am announcing today that NOPEC is taking immediate, proactive steps to put all of our customers in a position to save significant money on their electric bills during these economically challenging times. Here's what you need to know:

  •  We have decided to temporarily transition our approximately 550,000 electric customers enrolled in the Standard Program Price option back to the utility default service for the remainder of this year and into the Spring of 2023 so that they may take advantage of significantly lower pricing until the market stabilizes. 
  •  While individual customers who previously contacted NOPEC could change to the lower utility rate at no charge, we decided it was in all our consumers’ best interest to temporarily switch all of our customers en masse to the utility service.
  • NOPEC's current electric rates are higher than the utility's Price to Compare (PTC) because the utility's rate was determined largely in auctions conducted prior to April 2022, when energy prices were considerably lower. 
  • NOPEC electric customers do not have to do anything to start getting the lower rates and will not be charged any fee to transfer. NOPEC will immediately notify the electric utilities to return its Standard Program Price accounts to the default service. Depending on each customer’s meter read date, it may take one to two billing cycles for the transfer to take effect.
  • Customers will receive a letter from NOPEC detailing the reason for the change and direction regarding where they can go for more information (see attached). Customers may also receive a notice from their utility confirming the change. NOPEC Electric Transition Letter
  • Opt-in customers, those on either fixed price or “percent off” NOPEC price programs will NOT be returned to PTC at this time.
  • Customers that are returned to the utility’s default service will remain eligible for NOPEC's aggregation program in the future. By Spring 2023, NOPEC is forecasting that energy markets will normalize and its electric rates will be in line with the utilities’ newly established Price to Compare and all eligible customers in NOPEC member communities will be notified via mail that they will be automatically re-enrolled in NOPEC at that time, unless they notify NOPEC that they wish to opt out.
  • NOPEC’s natural gas aggregation is unaffected and will continue uninterrupted. NOPEC’s current natural gas price is still lower than other retail offers as well as the current Dominion East Ohio and Columbia Gas default service rates. 
  • NOPEC intends to do its very best to ensure continuity of its aggregation program member benefits. NOPEC’s energy efficiency grants and event sponsorship awards will be made available to member communities in early 2023 as they would normally and NOPEC’s energy-efficiency financing programs will continue uninterrupted as well.

 As a consumer-focused non-profit, NOPEC is always operating and advocating for what’s best for our communities and customers. We know that households everywhere are struggling with higher bills right now and we had the option to do something to help our customers save money and we’re taking that option to provide some relief.

For questions regarding this program and any other rate questions,  please contact the NOPEC Customer Care Center at 855-667-3201. 


Please see important information from NOPEC regarding rate changes and answers to questions you may have.

NOPEC Electric Pricing 

  • Residents that compare pricing on the Apples-to-Apples website should notice that NOPEC’s current pricing is still 7% to 31% below pricing offered by other major retailers and that many of those offers listed have high early termination fees and tricky terms that may result in future price increases.
  • To give customers options, NOPEC offers many product choices including competitively priced 12 and 24-month fixed terms rates that can provide price stability during this time. Residents can call the NOPEC Customer Care Center 24/7 at 855-667-3201 and switch anytime without penalties or termination fees. Customers may also inquire about the option to return to the utility's default service, a monthly variable rate offered by their electric company, until the market stabilizes. Customers that have returned to the utility’s default service will remain eligible for NOPEC's aggregation program.

NOPEC Natural Gas Pricing 

  • The current NOPEC Standard Program natural gas price is still much lower than other retail offers and 12% less than the Dominion Standard Choice Offer (SCO) and 23% less than the Columbia SCO. 
  • Despite these troubling times, energy markets will stabilize.
  • We have discovered that some for-profit energy suppliers are using this uncertainty to their own advantage. Please remind your residents and small businesses to be especially wary of energy offers that sound too good to be true. Most are deceptive and have costly consequences. Consumers should NEVER share their utility bill or account information with anyone that contacts them unprompted and should review the fine print very carefully before signing any contract.
  • To further help our customers control their energy costs, NOPEC continues to closely monitor current energy-related regulation and legislation to strongly advocate against unfair passthrough charges and rate hikes. We also offer helpful, simple energy-savings tips on our website to help manage energy usage. 
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